Yes, delivery to a pickup point or locker is available free of charge, with no minimum order.

Check the tracking link sent by email. If 7 days have passed since your dispatch email, contact contact@parfaitamour.fr with your name and order number. We will check your parcel's progress and get back to you promptly.

Contact us quickly with your order number and a photo. We will find a solution on a case-by-case basis.

Invoices are issued on request. Simply write to us at contact@parfaitamour.fr with your order number, and we will send your invoice directly by email.

Yes, trying on the lingerie is permitted only under conditions similar to those in a store fitting, over your personal underwear and without altering the condition or smell of the product.

The item must be new, not worn directly against the skin, unwashed, and returned in its original packaging (the shipping box and the satin pouches containing the lingerie). Your return parcel must include your order number and your first and last name so that we can identify it. Without this information, we cannot identify or process your return.

For an exchange, Parfait Amour covers the return shipping costs. For a return for a refund, return shipping costs are payable by the customer.

You have 14 days after receiving your package to request a refund (refunds are only valid within the European Union and the United Kingdom). For an exchange, the period is extended to 30 days after receipt.

Yes, absolutely. You can exchange the size of just one piece from a set without having to exchange the entire set.

We do not refund these items. They are not reshipped and will be destroyed.

Once the carrier's collection deadline has passed, the parcel is automatically returned to us. We can then send it again for a reshipping fee of €5.

Please write to us at contact@parfaitamour.fr with your order number. We will verify that your request meets the conditions (14-day period, item not worn against the skin, unwashed, refunds accepted only within the European Union and the United Kingdom). Once approved, you may return the item to the address that will be provided to you. After receiving and inspecting the item, we will issue the refund to your original payment method within a few days. Please do not return any package without contacting us beforehand.

These offers are based on purchasing all the items in the bundle. If you return only some of the items, the promotional offer no longer applies to the items you keep: these are charged at their full price, without the offer. Your refund is the difference between the total paid for your order and the full price of the items you keep. To receive a full refund for your order, you must return all the items included in the offer.

Even if your return is marked as delivered, the refund is not immediate. Our team must first receive and inspect the return, which may take up to 7 to 10 business days depending on the volume of returns. Once the return is approved, the refund is automatically issued.

Please contact us as soon as possible at contact@parfaitamour.fr and include your order number along with the requested change. Orders are usually shipped within 24 to 48 hours. If the order has already been shipped, it will unfortunately no longer be possible to modify it. In that case, you will need to request an exchange once the product has been received.

Please contact us as soon as possible at contact@parfaitamour.fr and include your order number. Orders are usually shipped within 24 to 48 hours. If the order has already been shipped, it will unfortunately no longer be possible to cancel it. In that case, you will need to return the order once it has been received.

Your order number is in the confirmation email you received right after placing your order. This email contains your order summary and your order number (e.g. #3285). If you can't find it, please check your spam folder.